4★ - Even Our Otaku Shops Can Show They're Run By Human
So, I purchased one item so far (not for any negative reason, just good availability/production rate, I'm broke and sells out, etc), and I placed it in around February of this year (2019) I believe. It was a 10 Count smartphone ring
, and I noticed that after about 2ish? months it was still sitting at processing. I thoroughly scanned the website and my email folders in case I missed something on my end, it's delayed, something. So, considering this as a fault on my end, I emailed aitai on if this was normal and I interpreted the FAQs wrong/missed something etc, and I received a lovely polite reply beyond what I expected. I think it literally got somehow missed or technology hiccup whatever, and that this was indeed not a normal thing, and thoroughly apologizing, they stated that they'd immediately process the order and by the looks of it, I believe they may have upgraded my shipping to arrive faster for no extra charge since it was nearly 3 months or 2.5. I wasn't in any particular demanding position, as I work in retail myself and understand that we will make mistakes and the worst thing to do is immediately send angry complaints and sometimes even threats when it's rarely ever necessary, if at all. I'm a patient person. Japan goods be far, so I don't expect them here the following day.
So, they were extremely kind and prompt with the whole situation, and I still look at their goods (I want that freaking Kurose omanjuu cushion, but life...) and do plan to purchase in the future again.
Also, congratulations on the website redesign~ I really like it~