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Strona domowaBlogiArtykuł #40147

Shipping advice for sellers?Shipping advice for sellers?

kasumicckasumicc29 d. temuAsk MFC
I regularly sell through eBay, mostly small items. Shipping from my country is expensive, so I stick exclusively to shipping through SAL (and even then, some people have left feedback about my shipping prices to be a bit expensive for their liking).

Things have gone well for the most part...except when it comes to countries where SAL/International Economy tracking is not provided anymore (specifically, Canada and Australia). I've had all sorts of issues when dealing with customers of such countries: packages being returned to me, packages delivered after 2-3 months...these cases almost always end with a dispute being open against me, that I have to refund.

How to deal with such cases? Should I just stop serving certain countries? Should I just offer them EMS (which they probably won't take anyways, given it's more expensive than the item itself)? I don't like the idea of showing a bias against certain countries, but refunds are not pleasant and I really want to avoid losing money and damaging my reputation in the process. I would like to hear your experience as sellers.
791 wyświetleń • 19 komentarzy

Komentarze19

Interesujące komentarze
24pt
some people have left feedback about my shipping prices to be a bit expensive for their liking

So they buy your item, thus agreeing to your shipping price, and then complain about it afterwards? I'd shake my head in disbelief at what some people do, but my neck is sore from all the shaking of my head in disbelief at what some people do.

Should I just stop serving certain countries?

Yes. It's only going to keep bringing you grief, so it isn't worth it. As I'm in the U.S., I only sell to others in the U.S. anymore, because the cost of shipping out from the U.S. is so damn high it isn't worth the bother. Almost any country can just order from somewhere in Japan cheaper than from a U.S. seller (unless the U.S. seller is almost giving it away). It's not because I don't like people in other countries, it's because that's the reality of U.S. shipping costs. Given the reality of non-tracking in certain countries, you'd be silly to keep opening yourself up to delays and disputes.
29 d. temu
Najnowsze komentarze
1pt
I am from Australia and understand that SAL can take 2-3 months. i would include that in the description, about certain countries not having tracking and may take that long. that way its included in the description listing for them to know and panic less. Though having an airmail or EMS option available is always nice too. it allows the buyer to select if they wanna be stingy n potentially wait 3 months, or pay extra and get their item sooner and with tracking (not that Registered Airmail tracks properly for Aus either, but it usually comes in a week or two)
However from my observations on ebay, the sellers from countries such as the US usually only have priority mail available (which is about $50-90AUD). it will steer customers not willing to pay that much away, but it also means you wont have to go through these annoying cases anymore.

Maybe set EMS/USPS as your main option and have a "SAL" as the "Potentially 3 months" option IF the buyer accepts those terms.
28 d. temu
2pt
I don't really sell that much overseas, but in the few times I have, I just noted that the shipping fees will be much higher than what's stated. I then provided a quote of the ridiculous cost to ship to them. If they still wanted the item, hey that's on them....could be that's still worth it to them as maybe that item is almost impossible to find where they are. Either way, they agreed to it....so I think if you don't want to rule anyone out, just put a note in your auctions that for X and Y countries the shipping will be through EMS (or whatever) so will be more expensive, that you only ship via tracked methods and unfortunately those cost more. They can then bid or not, but it's left up to them to decide if it's still worth it or not.
29 d. temu
3pt
It's a hard road shipping worldwide. After subsidizing (aka buyer dispute initiated bc no 1 knows where package is once it leaves my country of origin & like you have to pony up a refund in spite of time delay the service entails for being cheap) 2 different sales (1 for $100 in Bulgaria, another for $25 to Brazil) suggested I be like other eBay sellers who diss 1st Class Package International as a shipping option to certain countries.


I no longer send First Class Package International to Mexico, Russian Federation, Vietnam, certain South American countries. For the headache the extra $1 a successful bidder from these countries might contribute to my bottom line it's just not worth the toll it takes on my psyche. I really want to be fair to everyone, offer good (great, if possible) service but hardly anything up for sale in figurines justifies my ponying up the add'l 50-75% cost difference upgrade shipping USPS Priority International just so both ends can have the peace of mind knowing where stuff theoretically is. I have done so at times when the margin permitted it even though the buyer opted for the lesser cost service but it has been rare.


Had the My Hero Academia figma 323 Izuku Midoriya auction I held a few weeks ago ended on a Wednesday or Thursday instead of when it did I would have sent him to the winning buyer USPS Overnight Express ($40) as a gesture of my appreciation / undying gratitude for the winning bid he brought even though I did cover the shipping charges myself on that sale. I still can't believe what he brought, whoosh.

Yeah, depending on the margin of profit (non-existent most of the time, lol) I generate on a eBay sale stuff will move USPS Priority or UPS / FedEx 2nd-3rd day Home Delivery even if the buyer low balls shipping preference. I never ever use FedEx Smart Post: horrible service, might as well hand deliver it yourself. And darn seldom use USPS Parcel Select or the other misnomer USPS Select Ground (wtf?, costs just as much as USPS Priority, sometimes more, and takes longer to arrive). I don't understand why eBay sellers even offer these lackluster postal service options.


Gotta agree with WanderingWastrel re shipping items using lesser classes worldwide. All the problematic countries do is set you the seller up for psychological torture should 1 glitch beyond your control (which is 100% of the time once the item leaves your country) occur anywhere, anytime, any place enroute. You don't need it. And if your potential buyer wants to use First Class Package International: be aware & be happy there are many vendors abroad who can likely be the viable alternative accommodating those demands as you cannot really afford to.

Stats: I've been a seller on eBay since 2005 mainly to downsize my personal estate so my wife doesn't have to attempt to do it should I croak first. Currently have 100% feedback (make no bones about it, it's hard work & it's getting harder every year expending the effort to keep everyone happy) on a few thousand sales. Reach a wider audience than trade shows, flea markets going the eBay route but it's still a lot of work no matter which venue you might choose.
29 d. temu
1pt
I can feel your pain ten-fold. I live in a country (Canada) where not only does Canada Post not track registered small packet air or SAL anymore (which I still think is a lie but it would take too long to explain what I found once), they don't have any registered small packet Air or SAL options at reasonable prices (international tracked packet is ridiculously overpriced).

Anyway, since the value of your items is $15-20 you say, my suggestion is to require an insured (even if untrackable) method to countries. My understanding is registered small packet has a nominal amount of insurance (Japan Post's is 6,000 yen or a little over $50). And when buyers file claims they never received the item, file the corresponding insurance claim. That's what it's there for!

I've been selling in Canada for years with this crappy system and 99 times out of 100 things go fine. Sometimes buyers get impatient and I tell them to please wait a little longer, customs can take time, it's usually 3-4 weeks at least. And if they are tired of waiting, you end up having to refund.

But I've been buying insurance on my small parcels as soon as the item + shipping is over $30 through a third party insurance company and I made my first claim last week and I got my money back from the insurance and the buyer got his money from me, so it was all okay. And pretty easy too, since I get a receipt for drop-off from the post-office.
29 d. temu
2pt
Drizzyrissy (29 d. temu) #34684103I was in that same boat trying to decide if I wanted to sell internationally or not but I decided against it unless they want to pay for express mail with insurance. The farthest I go is Canada (I’m in US) when I’m doing a sale through PayPal, and sometimes I do global shipping program on eBay and they handle it all. What I’m surprised about is that you had to refund the buyers whose packages didn’t arrive. Usually eBay will just refund the buyer and you keep the funds as well. For that 10% fee they charge it only makes sense they’d have you both covered for those situations
I think that only applies in the US to Global Shipping Program shipments. For those of us not in the US, its part of their terms of service in linking to PayPal and providing them credit card information - you are consenting to them charging you directly for the refund they give the buyer. I remember reading the revised ToS when they rolled those "features" out...
29 d. temu
1pt
Ruttsu as Ruttsu
kasumicc (29 d. temu) #34684205I could definitely do that when selling figures. The big issue here is that, most of what I sell is small goods worth $15-$20 at most; no one would pay $20 shipping for a $15 item, and charging a $15 item as $30 is just, too overpriced. I know overpriced is the norm of eBay, but I have to wonder if there really is someone willing to buy at such prices. I want for the item to be sold, after all!I'd rather offer a secure/reliable/traceable shipping method (even if overpriced) and risk not selling, than selling and then having to deal with claims or having to refund afterwards.
If someone leaves a negative feedback because of the shipping costs, you can reply to their feedback stating they knew the costs and they agreed to pay, if it's not a negative feedback then it's not important, they can say what they want, it shouldn't affect your ebay reputation.
29 d. temu
1pt
Drizzyrissy (29 d. temu) #34684103What I’m surprised about is that you had to refund the buyers whose packages didn’t arrive. Usually eBay will just refund the buyer and you keep the funds as well. For that 10% fee they charge it only makes sense they’d have you both covered for those situations

That's interesting, I didn't know eBay could do something like that. I suspect that because I'm not using USPS I'm out of luck; they have no means to check my tracking information, so they probably won't have my back (I could be mistaken though, if anyone out of US succeeded on keeping the funds, I would love to hear about it)
29 d. temu
1pt
Solarstormflare (29 d. temu) #34684140Eh? Australia doesn't have sal tracking? Since when?

Apparently my parcel qualifies as "International Economy" according to their classification, which makes it not trackable. When I use my tracking code on their website, they redirect me to this: community.auspo...
29 d. temu
3pt
WanderingWastrel (29 d. temu) #34683517
You could always just roll the higher EMS shipping cost into the price of the item. A buyer who wants to whine about buying a $30 item with $30 shipping might not complain if the item was listed at $45 with $15 shipping. People are funny that way sometimes...


I could definitely do that when selling figures. The big issue here is that, most of what I sell is small goods worth $15-$20 at most; no one would pay $20 shipping for a $15 item, and charging a $15 item as $30 is just, too overpriced. I know overpriced is the norm of eBay, but I have to wonder if there really is someone willing to buy at such prices. I want for the item to be sold, after all!
29 d. temu
2pt
I agree with what others have said. I've been an ebay member since 1998 and it's changed a lot, and shipping prices have changed even more. The moment it was $13 to send a plushie and $13 to register it for tracking, I just said phooey and refused to put myself at risk (I'm sure as you know, if you can't track it, and the buyer says they didn't get it, ebay sides with them and you are screwed). At this point I list to sell in the USA, but always click the 'Ebay Global Shipping Program' box. Since I've been collecting so long, some of my items are extremely rare, and I've never had a complaint about the Global Shipping Program. I was selling a set of plushies, and a person was buying them as I was listing them... they purchased 3 or 4 iirc, and I emailed them asking if they wanted me to find a way to combine shipping for them and they declined, saying they absolutely did not care about costs they just wanted the items. To this day I still wonder what they paid for a shipping total, I'm not sure how ebay does it, if they have a kind of 'warehouse' feature if you buy a few items within a certain window or what. In any case, it's not my problem, and isn't that the point?

So, listing that way has allowed me to move the risk from me to ebay for international shipping, and has mitigated me responding to international sellers asking for quotes or exceptions. I have positively gotten 0 emails about it since I started using the program.
29 d. temu
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